The right mix of customs technology, analytics and personnel can shape next generation customs agencies, said James Canham, Managing Director of Global Customs Industry Lead, Accenture.
Canham was one of the presenters addressing delegates during day-two of the World Customs Organizations (WCO) IT Conference being held at the Grand Lucayan yesterday, Thursday, May 7.
The audience listened attentively as Canham elaborated on the topic, "Enabling Collaboration through Technology: The Next Generation Customs Agency."
Canham gave those gathered an overview of the technological change that is affecting the Customs industry; noting that shifting trade and supply chain trends are changing to more complex economic, social and political realities in today's interconnected world.
The speaker also reminded the delegates that amongst these changes the Customs agencies need to improve trade facilitation and protection; then added that preparing for the future means the agencies will be required to adopt new approaches and solutions.
" Customs agencies need to personalize their services to provide more engaging future experiences which would make life easier for the trading community, other boarder agencies they work with and of course their staff," Canham stated.
The speaker acknowledged the importance of both insight and intelligence as part of the Customs agency of the future in which the agency must analyze information and provide real time business intelligence. "This up-to-date and detailed information can be analyzed instantaneously in this day and age," Canham said.
" Customs agencies who adapt to these quicker and lower cost procedures change their experiences and have smarter coordination with traders," confirmed the speaker.
The Managing Director explained that with this insight a multitude of facets within the agency will change; for example staffing, compliance approaches and interventions. As Customs agencies get smarter, Canham added, the officers will using mobile data allowing them to be better equipped to identify terrorists and see how traders operate and thus be better equipped to react where the goods or criminals are moving in addition to managing the supply chain constantly.
Canham furthered that connectivity is the key to changing customs from a transaction emphasis to a systems emphasis, by allowing a web of connections that deliver visibility into the supply chain and all paths of interaction used by Customs agencies.
In the future, the speaker claimed all of the agencies involved in managing the worldâ s borders will be joined together through insight and intelligence; and this collaborative approach to border management will enable more efficient trade, improve security and reduce costs for both government and trade.
In order to work efficiently Canham advised agencies will need to embrace the enhanced capabilities of technology to work more efficiently and effectively. "Embracing these trends despite the fact they sound futuristic is essential, as for the next generation it is critical for growth and safety it is present and real and it won't go away," Canham concluded.
Friday, May 8, 2015